Privacy Policy

Last updated: August 22, 2026 Crystal Clean ("Crystal Clean", "we", "us") provides luxury residential cleaning services. This policy explains what personal information we collect through crystalcleanluxury.com and our customer service, what we use it for, and what you can ask us to do with it. 1. WHAT WE COLLECT What you give us. Your name, phone number, email address, property address, and the service details you share when you request a quote, book a visit, message us through the website chat, or reply to our emails. Also any specific instructions about your residence you choose to share (access, pets, delicate surfaces, scheduling preferences). What is generated by using the site. Pages visited, time on page, device and browser type, and the link you arrived from. We collect this through Google Analytics in aggregate form. What is generated by performing the service. Visit dates, services performed, team notes about the work, invoices, and payment status. What we do NOT collect. We do not ask for or store full card numbers or banking credentials in our systems. We do not knowingly collect information from children: this site is not directed to anyone under 13. 2. WHAT WE USE IT FOR To prepare quotes and answer your requests. To schedule, confirm, remind, and reschedule visits. To perform the service and coordinate the team entering your home. To invoice and keep our books. To improve the site and understand which services people want. To write to you about your service: confirmations, reminders, and notices. And to meet legal, tax, and insurance obligations. We do not sell your personal information. We do not rent it or hand it to third parties for their advertising. 3. THE AI ASSISTANT The site includes an assistant that answers questions and helps you book. What you type in that chat is processed through a language model provider to generate the reply, and stored in our system so we can follow up on your request. Two things worth knowing. The assistant can only reach the information in your own conversation: it cannot look up other customers' data. And like any automated system it can get things wrong — final pricing and availability are always confirmed by a person at Crystal Clean. Please do not type card details, passwords, or government ID numbers into the chat. We do not need them and it is not the right channel. 4. WHO WE SHARE IT WITH Only with those needed to operate, and only what is needed: · Our cleaning team, who receive the address and access instructions for the visit assigned to them. · Technology vendors who host the platform, send our email, process the assistant's conversations, and measure site traffic. They work under contract and may only use the data to provide that service to us. · Public authorities, where a law or court order requires it. · A potential buyer of the business, if Crystal Clean were sold or merged. We would tell you before your data changed hands. 5. HOW LONG WE KEEP IT Customer records are kept while the relationship is active and afterwards for the period required by applicable tax and accounting obligations. Quote requests that do not become a service are kept for up to twenty-four months. Assistant conversation records are kept for up to twenty-four months. After that they are deleted or anonymized. 6. SECURITY The site is served entirely over an encrypted connection. Access to customer data is restricted by authentication and by database-level isolation rules, so each business reaches only its own records. No system is infallible, and we cannot guarantee absolute security; what we do commit to is telling you without undue delay if we detect a breach affecting your data. 7. YOUR RIGHTS You can ask us to tell you what data we hold about you, to correct it if it is wrong, to delete it once no retention obligation remains, and to stop sending you communications. If you live in a state with a consumer privacy law, such as Florida or California, you also have the right to have us not sell or share your data for targeted advertising — which we do not do in any case. To exercise them, write to info@crystalcleanluxury.com or call (786) 733-0429. We respond within forty-five days at the latest. We will not treat you worse for having exercised a right. 8. COOKIES AND MEASUREMENT We use technical cookies, needed for the site to work and to remember your language and theme preference, and Google Analytics measurement cookies, which tell us in aggregate which pages are visited. You can block cookies from your browser; blocking the technical ones will stop some features from working properly. 9. JOB PHOTOGRAPHS We sometimes document a job with before-and-after photographs. We do not publish any image of your residence without your prior authorization, and we never show details that would locate it or identifiable personal belongings. 10. CHANGES If we update this policy, we will change the date in the heading and publish the new version on this same page. If the change is material and affects active customers, we will tell you by email. 11. CONTACT Crystal Clean — Luxury Residential Cleaning Email: info@crystalcleanluxury.com Phone: (786) 733-0429 Web: crystalcleanluxury.com