Terms and Conditions

Last updated: August 22, 2026 These terms govern the engagement of Crystal Clean — Luxury Residential Cleaning services and the use of crystalcleanluxury.com. By requesting a quote, booking a visit, or receiving a service, you agree to what follows. 1. THE SERVICES WE PROVIDE Luxury residential cleaning: recurring cleaning, deep cleaning, move-in and move-out cleaning, and post-construction cleaning. The specific scope of each service is the one stated in the quote we send you, and that quote governs over any general description on the website. We serve residences only. We do not perform work requiring a specialized license: no plumbing, no electrical, no structural repair, no mold remediation, no handling of hazardous materials. 2. QUOTES Prices are quoted case by case. No price published on the website is a final price: the amount depends on square footage, the condition of the property, the agreed scope, and the frequency. A quote is valid for thirty days from issue. It is based on what you described to us; if on arrival the property is in a materially different condition than described, we will tell you before starting and propose an adjustment. We never charge more than the quoted amount without your prior approval. 3. BOOKING, CANCELLING, AND RESCHEDULING An appointment is confirmed when we confirm it to you by email or phone; a request sent through the website or the assistant is a request, not a firm reservation. You may cancel or reschedule at no cost with at least twenty-four hours' notice. Below that window, and where the team cannot access the property at the agreed time, we may apply a failed-visit charge, the amount of which will be communicated to you in advance. We may also reschedule for reasons beyond our control — severe weather, team illness, inability to access. In that case we notify you as soon as possible and offer the first available date, at no cost to you. 4. ACCESS AND PREPARATION We need access to the property at the agreed time, along with working water and electricity. If you give us keys, codes, or remotes, we hold them under restricted custody and return them when the relationship ends. We ask that before the visit you put away valuables, cash, jewelry, and documents, and that you tell us in writing about any delicate surface or piece requiring special treatment. If there are pets in the home, tell us when booking. Our team does not move heavy furniture, does not work at heights requiring scaffolding, and does not clean areas that pose a risk to their safety. 5. OUR GUARANTEE If any part of the work does not meet what was agreed, tell us within twenty-four hours of the service and we will re-clean that area at no cost, on the first date we can arrange with you. That re-clean is our primary remedy. A refund is considered if you decline it, under the Refund Policy. 6. PAYMENT Payment is due on completion of the service, unless we have agreed otherwise in writing. Invoices issued on terms are due fifteen days from issue. On overdue amounts we may apply late charges and suspend recurring services until the account is brought current. All amounts are in US dollars and exclude any applicable taxes. 7. DAMAGE AND LIABILITY We take care in your home. If we damage something through our fault, tell us within twenty-four hours of the service and we will repair or replace it. We are not responsible for: normal wear on surfaces and fabrics; damage arising from pre-existing defects, poorly secured fixtures, or deteriorated materials; undeclared valuables that were not put away; or damage that appears as a result of a cleaning performed as agreed on a material that could not tolerate that treatment, where we were not warned of it. To the extent permitted by law, our total liability for any claim arising from a service is limited to the amount paid for that service. We are not liable for indirect damages, lost profits, or consequential loss. 8. YOUR STAFF AND OURS During the term of service and for twelve months afterwards, we ask that you not directly hire members of our team who have worked in your residence, absent prior written agreement with us. Training and vetting that team is a central part of what we offer. 9. THE WEBSITE AND THE ASSISTANT The content of crystalcleanluxury.com, including the Crystal Clean name, the logo, and the tagline "The luxury of a flawless home," is our property and may not be reproduced without authorization. The website's automated assistant provides guidance and helps with booking. Its answers are informational and may contain errors: final availability, scope, and price are always confirmed by a person at Crystal Clean. Do not use the website or the assistant to send unlawful or offensive content, or third-party content without permission. 10. CANCELLING A RECURRING SERVICE Either party may end a recurring service on fifteen days' notice. Visits already performed are invoiced normally. 11. GOVERNING LAW These terms are governed by the laws of the State of Florida, United States, without regard to its conflict-of-laws rules. Any dispute will be submitted to the competent courts of the State of Florida. Before going to court, we ask that you write to info@crystalcleanluxury.com: most problems are resolved with a conversation. 12. CHANGES We may update these terms. The version applicable to your service is the one published on this page on the date your appointment was confirmed. 13. CONTACT Crystal Clean — Luxury Residential Cleaning Email: info@crystalcleanluxury.com Phone: (786) 733-0429 Web: crystalcleanluxury.com